When an item is marked Received in ComCat, the system attempts to create a temporary bibliographic record and a temporary item record for the requested title in the borrowing library's local system. ComCat also attempts to place a hold in the borrowing library's local system on the item on behalf of the requesting patron. If the patron record is not in good standing, staff may encounter this error:
Cannot receive item. (Item Does Not Circulate; )
To get around this error staff will need to check their local system to see if the patron is somehow blocked. Some common problems with patron records include:
- patron type is not eligible to borrow ComCat or ILL items
- overdue items
- fines and fees
- too many items or holds
- expired or mismatched barcode
- patron group with limited permissions
Clear up any issues with their account and Receive the item again in ComCat.
If this does not solve the issue, contact the network office for more information. The network office may have an additional reason why the request cannot be Received.
If the issues cannot be resolved you can manually Receive an item so it can be checked out to a patron.
To manually Receive an item:
-manually build a temporary item record for the request in your local library system
-alert the patron that their request has arrived
-if needed, place a hold for this item on the patron's account
When the patron is done using the items, the staff can send them back through delivery without making any changes in ComCat. The Lending Library can still Complete the request when the items arrive. Contact the Lending Library when sending the items in delivery so they know to expect them.
