Patrons are not permitted to submit more than one request for the same item. If they attempt to do so, they will be alerted that this is a Duplicate Request and their request will not be placed.
If a previous request has yet to be completed, or if there was an issue with a similar request, staff can override the Duplicate Request alert.
To override a Duplicate Request:
- Log in as staff
- Go to item record and click Request. Staff will be prompted to search for the desired patron. Search and select the patron from the list.
Note: A patron must have logged to ComCat in at least once in order for them to appear in the patron selection list.
- The request form will appear with the patron’s information
- Click Submit to send the request.
- When prompted that this a Duplicate Request, select Staff Override to submit the request.
