ComCat Helpdesk

• Add Lender list – This option permits staff to add one or more Library Codes to the lender list.
  • Selecting this option sets lender’s status to Pending.
• Add Lender list Mediated – This option permits staff to add one or more Library Codes to the lender list.
  • Selecting this option sets borrower’s status for this request to Awaiting Approval
• Cancel – This option indicates the ILL request is canceled.
  • Selecting this option sets borrower’s status for this request to Canceled. The system automatically deletes Canceled requests after a preset period of time (set in the System Wide Record) has expired.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

1. The requesting patrons "automatic approval" permissions have been disabled.
2. The request was submitted by a guest
3. The request has a patron note attached to it

Please read more about this status in our Awaiting Approval guide here. 

• Approved - Send – This option indicates the ILL request has been approved by appropriate library staff, and the request is forwarded to the specified lender(s).        
  • Selecting this option sets lender’s status for this request to Pending. When Approved - Send is selected from the Borrower’s Awaiting Approval List,and the associated request(s) has an invalid lender list (the lender list is empty or contains invalid lenders), the message “One or more requests do not contain valid lenders. Those requests have not been sent.” displays. The associated request(s) remain in the Awaiting Approval status category when the update is submitted.
• Cancel – This option indicates the ILL request is cancelled.
  • Selecting this option sets borrower’s status for this request to Cancelled.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.
• ILL Review – For systems that have enabled the optional “Modify Existing Request” functionality, this option allows for editing of the ILL Request
  • Selecting this option sets borrower’s status for this request to ILL Review.

Borrower has not received item from lender, and deadline (days to supply) has expired. 

*The "days to supply" is set at 14 days for all ComCat libraries

• Received – This option indicates the requested material has been received from the lender.
  • Selecting this option sets borrower’s status for the ILL request to Received.
• ​Lost – This option indicates that the item has been lost by the patron, the borrowing library, or lost in transit.
  • Selecting this option sets lender’s status for the ILL request to Lost.
  • Depending on the standard practices and procedures for your consortium, it maybe necessary to contact the lender to aid in determining the actual physical status of the associated item before designating the item as Lost.

• Approved-Send – This option indicates the ILL request has been approved for resubmittal by appropriate library staff, and the request is forwarded to the specified lender (s).
  • Selecting this option sets lender’s status for this request to Pending.
  • You must enter the lenders to whom you wish to submit the request in the Lender List on the Full Record Display for the request. You may resubmit the request to the same lenders, or send the request to different lenders.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

• Received – This option indicates you have received the requested material
  • ​For Returnable (loan) requests, selecting this option sets borrower’s status for the ILL request to Received
  • For Non-returnable (copy) requests, selecting this option sets borrower’s status for the ILL request to Complete.
• Lost – This option indicates that the item has been lost by the patron, the borrowing library, or lost in transit
  • ​Selecting this option sets lender’s status for the ILL request to Lost.
  • Depending on the standard practices and procedures for your consortium, it maybe necessary to contact the lender to aid in determining the actual physical status of the associated item before designating the item as Lost.
• Cancel Shipped Request – This option indicates the ILL request for an item that has been shipped is canceled.
  • Selecting this option sets borrower’s status for the ILL request to Cancel Shipped Request.

• Lost – This option indicates that you suspect the item has been lost in transit.
  • Depending on the standard practices and procedures for your consortium, it maybe necessary to contact the lender to aid in determining the actual physical statusof the associated item before designating the item as Lost.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

• Returned – This option indicates you have shipped the borrowed material back to the lender.
  • Selecting this option sets lender’s status for the ILL request to Returned.
• Renewal – This option indicates you are requesting an extension of the loan of the borrowed material
  • ​Selecting this option sets lender’s status for the ILL request to Renew Pending
• ​Lost – This option indicates the patron who borrowed the material has reported the material as lost.
  • Selecting this option sets lender’s status for the ILL request to Lost.
  • Depending on the standard practices and procedures for your consortium, it maybe necessary to contact the lender to aid in determining the actual physical status of the associated item before designating the item as Lost.

• Returned – This option indicates you have shipped the borrowed material back to the lender institution.
  • Selecting this option sets lender’s status for the ILL request to Returned.
• Renewal – This option indicates you are requesting an extension of the loan of the borrowed material
  • ​Selecting this option sets lender’s status for the ILL request to Renew Pending
• ​Lost – This option indicates the patron who borrowed the material has reported the material as lost.
  • Selecting this option sets lender’s status for the ILL request to Lost.
  • Depending on the standard practices and procedures for your consortium, it maybe necessary to contact the lender to aid in determining the actual physical status of the associated item before designating the item as Lost.

• Approved-Send – This option indicates the ILL request has been approved for resubmittal by appropriate library staff, and the request is forwarded to the specified lender (s).
  • Selecting this option sets lender’s status for this request to Pending.
  • You must enter the lenders to whom you wish to submit the request in the Lender List on the Full Record Display for the request. You may resubmit the request to the same lenders, or send the request to different lenders.You may need to change the Need By date on the Full Record Display for the ILL request to prevent the request from being placed in Expired status.
• Received – This option indicates you have received the requested material
  • ​For Returnable (loan) requests, selecting this option sets borrower’s status for the ILL request to Received.
  • For Non-returnable (copy) requests, selecting this option sets borrower’s status for the ILL request to Complete.
• Lost – This option indicates that the item has been lost by the patron, the borrowing library, or lost in transit
  • ​Selecting this option sets lender’s status for the ILL request to Lost.
  • Depending on the standard practices and procedures for your consortium, it maybe necessary to contact the lender to aid in determining the actual physical statusof the associated item before designating the item as Lost.
• ILL Review – For systems that have enabled the optional “Modify Existing Request” functionality, this option allows for editing of the ILL Request (see Modifying an Existing Request on page 66 for details).
  • Selecting this option sets borrower’s status for this request to ILL Review.

• Approved-Send – This option indicates the ILL request has been approved by appropriate library staff, and the request is forwarded to the specified lender (s).
  • Selecting this option sets lender’s status for this request to Pending.
  • You may need to change the Need By date on the Full Record Display of the ILL request to prevent the request from being placed in Expired status.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing. 
  • ​The Full Record Display for requests with a status of Retry includes a For Patron:Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note from library staff. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled.
• ILL Review – For systems that have enabled the optional “Modify Existing Request” functionality, this option allows for editing of the ILL Request (see Modifying an Existing Request on page 66 for details)
  • ​Selecting this option sets borrower’s status for this request to ILL Review.

• Approved-Send – This option indicates the ILL request has been approved by appropriate library staff, and the request is forwarded to the specified lender(s).
  • Selecting this option sets lender’s status for this request to Pending.
  • You may need to change the Need By date on the Full Record Display of the ILL request to prevent the request from being placed in Expired status.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.
  • The Full Record Display for requests with a status of Canceled includes a For Patron: Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note from library staff. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled. 
• ILL Review – For systems that have enabled the optional “Modify Existing Request” functionality, this option allows for editing of the ILL Request
  • ​Selecting this option sets borrower’s status for this request to ILL Review.

• Approved - Send – This option indicates the ILL request has been approved by appropriate library staff, and the request is forwarded to the specified lender(s).
  • Selecting this option sets lender’s status for this request to Pending.
• Cancel – This option indicates the ILL request is canceled.
  • Selecting this option sets borrower’s status for this request to Canceled.
• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.